Customer Service Representative - State Farm Agent Team Member

Nathan Almlie - State Farm Agent; Sparks (NV); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Advancement opportunity

Training & development

Job summary

Nathan Almlie - State Farm Agent is hiring an Insurance Account Representative in Sparks, NV. The role focuses on delivering exceptional client experiences, handling policy information, changes, and payments while coordinating with the agency team to meet community needs.

The ideal candidate is bilingual in Spanish, detail-oriented, with strong communication and multitasking skills. No license is required but willingness to obtain one is preferred; hours are Mon-Thu 9am-5pm and Fri 9am-3pm.

Qualifications

• Bilingual - Spanish Speaking.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Good computer and writing skills.
• Previous customer service experience preferred.
• Available to work Monday - Thursday 9am to 5pm, Friday 9am to 3pm.
• Insurance license not required, but willing to obtain.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process Payments
• Answer Phones
• Greet Customers - Traffic Controller
• Maintain accurate records of customer interactions.

Skills

Bilingual Spanish

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Computer skills

Writing skills

Customer service experience

Positive attitude

Team player

Quick learner

Job description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• 401(k)
• Training & development

Role Description

As an Insurance Account Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process Payments
• Answer Phones
• Greet Customers - Traffic Controller
• Maintain accurate records of customer interactions.

Qualifications

• Bilingual - Spanish Speaking
• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Good computer and writing skills
• Previous customer service experience preferred.
• Positive Attitude
• Team Player
• Quick learner
• Insurance license not required, but willing to obtain
• Available to work Monday - Thursday 9am to 5pm, Friday 9am to 3pm