Customer Service Representative - State Farm Agent Team Member

Vanessa-Vargas---State-Farm-Agent; Chino Hills (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Opportunity for advancement

Signing bonus

Training & development

Health insurance

Paid time off

401(k)

Job summary

Vanessa Vargas Agency in Chino Hills, CA is seeking a customer service representative to deliver exceptional client experiences for a growing insurance office. You will engage with clients, answer inquiries about coverage and billing, and coordinate with teammates to resolve issues with a proactive mindset.

You will build relationships, provide friendly service, and support the team with a detail-oriented approach, with opportunities for advancement within the office.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving.
• P&C license preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance options, eligibility, coverages, policy changes, transfers, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting business growth.

Skills

Customer service

Empathy & listening

Communication

Problem solving

P&C license preferred

Education

Property and Casualty license preferred

Job description

Benefits:

• Opportunity for advancement
• Signing bonus
• Training & development
• Health insurance
• Paid time off
• 401(k)

ROLE DESCRIPTION:

As a customer service representative with Vanessa Vargas Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Property and Casualty license preferred

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience