Customer Relations Representative - State Farm Agent Team Member

Ryan Platz - State Farm Agent; Bohemia (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a bilingual Spanish-speaking Customer Relations Manager. The role focuses on delivering exceptional client experiences, handling inquiries about insurance options, policy changes, billing, and claims, and supporting agency growth.

Both part-time and full-time applicants are welcome. The position emphasizes customer service, communication skills, and proactive problem-solving, with opportunity for advancement and a competitive salary plus

Qualifications

• Bi-lingual Spanish speaking; insurance licensed or minimal personal lines license
• Customer-focused with strong communication skills
• Able to relate to customers and anticipate needs

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Use effective communication to support business development and customer satisfaction.

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION: SEEKING Bi-lingual - Spanish Speaking applicants* Insurance licensed, minimal requirement of personal lines license*

As a PT or FT - Customer Relations Manager with the Ryan Platz State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health Contributions & Incentives
• Valuable career-building experience