Customer Service Representative - State Farm Agent Team Member

Johntylercarlson; Chicago (IL); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

WFH Opportunities after 6 months

Simple IRA

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Johntylercarlson, a State Farm agency in Chicago, is seeking a Customer Service Representative to join their team. This role involves enhancing customer experiences through effective communication and support, assisting clients with policy inquiries, changes, and claims processing.

The ideal candidate will have excellent interpersonal skills, attention to detail, and previous customer service experience. The agency values professional growth and offers benefits including health and dental insurance, as well as WFH opportunities after six months.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• WFH Opportunities after 6 months
• Simple IRA
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

Our agency is built on a strong foundation of experience, dedication, and a commitment to exceptional service. As a fourth‑generation State Farm Agent with 17 years in the business, I take pride in leading a team that values both professional growth and personal well‑being. Our Evanston office is home to four talented team members, and we offer competitive benefits, including health, dental, vision, and a Simple IRA.

We believe in setting our team up for success, providing thorough training, and creating an environment where hard work is recognized and rewarded. After six months of training, we offer the flexibility to work from home 1‑2 times per week. With a background in Marketing and a minor in Spanish from Miami University in Oxford, Ohio, I understand the importance of communication, collaboration, and continuous learning. If you’re looking for a supportive team where you can grow and make an impact, we’d love to connect with you!

Role Description

As a Customer Service Representative – State Farm Agent Team Member with John Tyler Carlson – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.