Customer Service Representative - State Farm Agent Team Member

John Majerowicz - State Farm Agent; Ellicott City (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring Bonus

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Majerowicz - State Farm Agent in Ellicott City, Maryland, is seeking a motivated Customer Service Representative to enhance customer experiences and support the agency's growth. You will answer inquiries, assist with policy changes, and process claims, all while communicating effectively with clients and team members.

The ideal candidate is customer-focused and empathetic, ready to collaborate with a dedicated team that emphasizes hard work and fun. We offer a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Hiring Bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2025 and has already built a strong, motivated team of four professionals focused on growth and success. Before opening the agency, I worked alongside another State Farm agent, which inspired me to create something of my own — a place where hard work, opportunity, and teamwork come together.

As a local college graduate, I’m proud to serve this community and provide customers with the protection and guidance they deserve. Our team operates with a “work hard, have fun” mentality — we’re laid-back but driven, and everyone here shares a commitment to showing up, staying focused, and achieving big goals.

We offer great benefits including a Simple IRA, health coverage, and a hiring bonus for licensed team members.

We’re looking for highly motivated, punctual, and energetic individuals who want to be part of a team that values both success and camaraderie. If you’re ready to put in the work and have fun while doing it, this could be the perfect fit.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with John Majerowicz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.