Customer Service Representative - State Farm Agent Team Member

Bryankovach; Oak Lawn (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bryankovach is seeking a Customer Service Representative – State Farm Agent Team Member in Oak Lawn, Illinois. In this role, you will provide exceptional customer experiences while supporting the growth of our insurance agency. If you have strong communication skills and a passion for customer service, we would love to hear from you.

Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining records. The position offers a supportive environment, with opportunities for career advancement and professional growth.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency has been proudly serving the community for 19 years, continuing a family legacy that began when my grandfather opened the agency in 1955. With a team of 4, we focus on creating a professional, growth‑oriented environment where everyone is supported in reaching their goals – both personal and professional.

I earned my bachelor’s degree from Eastern Illinois and am passionate about helping people understand the importance of insurance, how it protects families, and how it plays a role in planning for the future. Giving back to the community is also a priority for us; we partner with Oak Lawn High School, raise funds with Filling the Gap, and regularly host food and clothing drives.

Team members enjoy benefits including health insurance, a 401K, and ongoing training to help them grow in their careers. If you’re looking for a place where you can make a difference, be supported, and be part of a close‑knit team, we’d love to connect with you.

Role Description:

As a Customer Service Representative – State Farm Agent Team Member with Bryan Kovach – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.