Customer Service Representative - State Farm Agent Team Member

Arnel Bolden - State Farm Agent; Canton (MS); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Hiring bonus

Performance bonus

Flexible schedule

Paid time off

Training & development

Advancement opportunities

Job summary

Arnel Bolden - State Farm Agent is seeking a Customer Service Representative to join a dedicated local agency in Canton, MS. The role focuses on delivering exceptional customer experiences, supporting policyholders, and coordinating with a small team.

Qualifications emphasize strong communication, detail orientation, and prior customer service experience. The office promotes a friendly, supportive culture with opportunities for advancement and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail oriented

Multitasking

Customer service

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 1992 and is a close-knit team of three dedicated to serving our customers and community. From the beginning, I’ve been driven by a passion for communication and helping people improve their lives, which led me to a career in insurance.

I’m a graduate of Southern University of Baton Rouge and a proud spouse and parent of four. As a family, we enjoy traveling and spending time outdoors whenever we can. Giving back is a big part of what we do. We stay actively involved in the community by supporting local organizations, providing scholarships to students, offering meals during the holidays, and supporting teachers and administrators at local schools.

For our team, we offer a Simple IRA, health benefits, a strong focus on work-life balance, and a fun office environment with perks like pizza days, donut days, and snacks in the office.

Our office culture is supportive, positive, and service-focused. We’re looking for someone who is dependable, outgoing, and a strong communicator—someone who wants to build an exciting career helping customers and making a meaningful impact in their daily lives through the products and service we provide.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Arnel Bolden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.