Customer Service Representative - State Farm Agent Team Member

Alberto Santana - State Farm Agent; Jersey City (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Alberto Santana - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences in Jersey City, NJ. You will be responsible for answering customer inquiries, assisting with policy changes, and processing claims while maintaining accurate records.

The ideal candidate should have excellent communication and interpersonal skills, be detail-oriented, and possess prior customer service experience. We value dependability and motivation, offering a supportive environment with opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has proudly served the community for over 16 years, building a strong reputation for trust, reliability, and exceptional service. We’re a close-knit team of six who work together to support our customers and each other, creating a positive and collaborative environment.

We take pride in the work we do and the impact we have on our customers lives. Our team is committed to providing excellent service while continuing to grow both individually and as an agency.

For our team, we offer a Simple IRA, health benefits, and a strong focus on work-life balance.

Our office culture is supportive, team-oriented, and growth-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others – someone who wants to build a meaningful career while being part of a team that values collaboration and success.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Alberto Santana - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.