Customer Service Representative - State Farm Agent Team Member

Jordan Thibodeaux - State Farm Agent; Dayton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jordan Thibodeaux - State Farm Agent in Dayton, Texas is seeking a Customer Service Representative to create exceptional customer experiences and support the agency's growth. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused attitude.

The role includes answering inquiries, processing claims, and maintaining accurate records. Join a team that values family, work-life balance, and internal growth opportunities.

Qualifications

• Strong communication and interpersonal skills essential for engaging with customers.
• Attention to detail and ability to manage multiple tasks effectively.
• Previous experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and conduct follow-ups.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2015 and is a close-knit team of five who believe in working hard while keeping family first. I was introduced to State Farm in 2012 through a friend who became an agent, and after spending two years as a team member, I knew this was the path I wanted to pursue.

I’m married with three children and graduated from college where I also played baseball. Sports have always been a big part of my life, and I still enjoy hunting, fishing, and golfing whenever I can.

Our team enjoys a business casual environment, monthly team lunches, and a strong benefits package that includes a Simple IRA with employer match, health, life, and disability benefits. We also offer licensing reimbursement and prioritize work-life balance.

Our culture is relaxed, supportive, and team-focused. Family always comes first here. Integrity is the foundation of everything we do, and we’re looking for someone who is goal-oriented, has a strong work ethic, and brings a positive attitude. I’m hands‑on when it comes to training and mentoring, and I’m committed to helping the right person grow and succeed.

If you’re looking for a supportive office where you can build a long‑term career, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jordan Thibodeaux - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.