Customer Service Representative - State Farm Agent Team Member

Buster Nelson; Fredericksburg (VA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Buster Nelson State Farm Agent is seeking a motivated Customer Service Representative to join our team in Fredericksburg, VA. You will assist customers with policy information, answer inquiries, and coordinate policy changes to support everyday insurance needs.

In this role, you will process claims, maintain accurate records, and collaborate with colleagues to deliver friendly, reliable service. A team-oriented environment and opportunities for advancement await the right candidate.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail orientation

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1983 after starting my career as a State Farm claims adjuster and spending time in the finance industry. State Farm became my third career stop, and it turned into a lifelong profession. Today, our team includes six members, and we operate with a close-knit, family-style culture built on teamwork and long-term success.

I’m a graduate of Frostburg State University, where I earned a degree in business administration and was inducted into the Basketball Hall of Fame. I remain very involved with the university, serving on the foundation board, alumni board of directors, and the college of business board. I’m also deeply involved in my church, where I serve as Chairman of Trustees, financial officer, and a member of the personnel committee. Over the years, I’ve also had the opportunity to mentor and develop very successful future agents.

Our office culture is built around the idea that talent wins games, but teamwork wins championships. We’re a supportive, family-oriented group that values positivity, hard work, and accountability. We’re looking for motivated, dependable team players who are self-driven, goal-oriented, and ready to contribute to a winning environment.

For our team, we offer a strong benefits package that includes holidays and birthdays off, an attractive PTO plan, maternity leave, Casual Fridays, free snacks and drinks, team outings and dinners, a flex week option, ongoing training and personal development, a Simple IRA, and health benefits. If you’re looking for a place where teamwork matters and your effort is recognized, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Buster Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.