CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Keith Strain - State Farm Insurance Agent; Cambridge Springs (Crawford County); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

License reimbursements

Growth opportunities

Job summary

Keith Strain State Farm is seeking a Customer Service Representative to deliver outstanding support for auto, home, renters, life, and health insurance products. You will handle inquiries, policy updates, and claims processing while upholding a strong focus on accuracy and client satisfaction.

Ideal candidates bring clear communication, reliability, and a customer-first mindset. Licensing reimbursements after 90 days are provided for Property & Casualty and Life & Health, supporting your growth

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Property and Casualty License (reimbursement after 90 days).
• Life and Health License (reimbursement after 90 days).

Responsibilities

• Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
• Assist customers with policy changes, renewals, and updates.
• Process insurance claims promptly and follow up to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agency team members to deliver seamless customer service.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Role Description

As a Customer Service Representative with Keith Strain State Farm, a trusted local insurance agency, you will deliver exceptional customer service and support for a wide range of insurance products including auto insurance, home insurance, renters insurance, life insurance, and health insurance. Your strong attention to detail, excellent communication skills, and passion for helping people make you an ideal fit for our growing team. You will play a key role in resolving customer inquiries, processing insurance claims, assisting with policy updates, and providing personalized insurance solutions to meet the unique needs of our community.

Join our team and grow your insurance career with one of the top State Farm agencies. We value customer-focused, empathetic team members who are eager to contribute to a positive client experience. There are excellent internal growth opportunities for motivated, sales-driven candidates looking to advance in the insurance industry.

Responsibilities

• Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
• Assist customers with policy changes, renewals, and updates.
• Process insurance claims promptly and follow up to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agency team members to deliver seamless customer service.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Property and Casualty License (reimbursement after 90 days).
• Life and Health License (reimbursement after 90 days).