Customer Service Representative - State Farm Agent Team Member

Derek Fiske - State Farm Agent; Rome (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Derek Fiske State Farm Agent is seeking a customer service driven individual to provide prompt, friendly service, respond to inquiries, process policy changes, and handle billing questions. You will build relationships, educate clients on insurance options, and support retention through needs-based conversations.

The role offers advancement opportunities, a flexible environment, and emphasis on accuracy and empathy while supporting community members and prospects with leads and referrals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.

Responsibilities

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

Skills

Communication

Customer service

Problem-solving

High-stress handling

Education

Property and Casualty License

Life and Health License within 1 month

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.