Customer Service Representative - State Farm Agent Team Member

garrett batson - State Farm Agent; Florence (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

garrett batson - State Farm Agent is seeking a customer-focused team member to deliver exceptional service for an active insurance agency. You will handle inquiries, assist with policy updates, and coordinate with the agency team to meet community needs.

The role emphasizes accurate records, attention to detail, and a collaborative, growth-minded environment. Prior customer service experience and P&C/Life & Health licenses are valued.

Qualifications

• Clear communication and strong interpersonal skills required.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Prior customer service experience preferred.
• P&C licensing is required; Life & Health licensing is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

P&C Licensed

Life and Health Licensed

Job description

ROLE DESCRIPTION

In this role, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• P&C Licensed
• Life and Health Licensed