Customer Service Representative - State Farm Agent Team Member

Keith Strain - State Farm Agent; Cambridge Springs (Crawford County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

401(k) matching

Health insurance

Job summary

Keith Strain - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service across auto, home, renters, life and health insurance products. You will resolve inquiries, process claims, and assist with policy updates while supporting the local community.

We value detail-oriented, empathetic team members who communicate clearly and work well with others. Growth opportunities exist within our trusted State Farm agency as you develop your insurance career.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Property and Casualty License (reimbursement after 90 days).
• Life and Health License (reimbursement after 90 days).

Responsibilities

• Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
• Assist customers with policy changes, renewals, and updates.
• Process insurance claims promptly and follow up to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agency team members to deliver seamless customer service.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• 401(k) matching
• Health insurance

ROLE DESCRIPTION:

As a Customer Service Representative with Keith Strain State Farm, a trusted local insurance agency, you will deliver exceptional customer service and support for a wide range of insurance products including auto insurance, home insurance, renters insurance, life insurance, and health insurance. Your strong attention to detail, excellent communication skills, and passion for helping people make you an ideal fit for our growing team. You will play a key role in resolving customer inquiries, processing insurance claims, assisting with policy updates, and providing personalized insurance solutions to meet the unique needs of our community.

Join our team and grow your insurance career with one of the top State Farm agencies. We value customer-focused, empathetic team members who are eager to contribute to a positive client experience. There are excellent internal growth opportunities for motivated, sales-driven candidates looking to advance in the insurance industry.

RESPONSIBILITIES:

• Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
• Assist customers with policy changes, renewals, and updates.
• Process insurance claims promptly and follow up to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agency team members to deliver seamless customer service.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Property and Casualty License (reimbursement after 90 days).
• Life and Health License (reimbursement after 90 days).