Customer Service Representative - State Farm Agent Team Member

Alarconsf; Bonita, Northern (CA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Life Insurance

Paid time off

Gym Stipend

Office luncheons and team events

Training & development

Job summary

Claudia Alarcon State Farm in Bonita, CA seeks a Customer Service Representative to help customers with inquiries, policy information, billing, and policy changes. The role emphasizes accuracy, a friendly demeanor, and collaborative teamwork.

The full-time, on-site position offers opportunities for advancement, a retirement plan, health insurance, and a supportive work environment with team events and training.

Qualifications

• Active California Property and Casualty License.
• Previous customer service experience preferred.
• Bilingual English/ Spanish preferred.
• Detail-oriented and able to multitask.
• Communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Process billing inquiries, payments, and reinstatements.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions and follow all agency compliance procedure.
• Participate in team training and contribute to smooth office operations

Skills

Customer service

Communication

Multitasking

Organized

Education

Active California Property and Casualty License

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bonita - CA

• Laptop and all work material
• Office Luncheons and team events
• Retirement Plan
• Life Insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Gym Stipend
• Company parties
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative with Claudia Alarcon State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Process billing Inquires, payments, and reinstatements.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions and follow all agency compliance procedure.
• Participate in team training and contribute to smooth office operations

QUALIFICATIONS

• Active California Property and Casualty License
• Previous customer service experience preferred.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Organized reliable and detail oriented
• Insurance experience preferred (but not required)
• Bilingual English/ Spanish preferred

Compensation $18.00 - $20.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none