Customer Service Representative - State Farm Agent Team Member

Johnnysinsurance; Fresno (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Fresno is seeking a Customer Service Representative to enhance customer experiences and support agency growth. Ideal candidates are customer-focused individuals who excel in communication and multitasking. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. Competitive salary ranging from $50,000 to $70,000 annually, along with multiple benefits.

Qualifications

• Excellent communication skills to assist customers effectively.
• Detail-oriented with the ability to handle multiple tasks.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide accurate policy information.
• Assist customers with policy changes and updates seamlessly.
• Process insurance claims and ensure timely follow-ups.
• Maintain accurate records of all customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fresno - CA

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with the Johnny Williamson State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.