Customer Service Representative - State Farm Agent Team Member

Cothran Insurance Agcy Inc; Fontana (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Free food & snacks

Training & development

Company parties

Job summary

State Farm Agent Team Member in Fontana, CA seeks a Customer Service Representative to answer inquiries, help with policy changes, process claims, and maintain records. This full-time role emphasizes customer service, detail orientation, and community focus.

Bilingual Spanish is required; property and casualty, life and health licenses must be obtainable. Compensation $41,600 to $45,760 per year, with opportunities for advancement, paid time off, training, and company events.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fontana - CA

• Opportunity for advancement
• Paid time off
• Free food & snacks
• Training & development
• Company parties

ROLE DESCRIPTION As a Customer Service Representative with our team, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

REQUIREMENTS

• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Compensation $41,600.00 - $45,760.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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