Customer Service Representative - State Farm Agent Team Member

Jdsneadagency; Rancho Cordova (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Profit sharing

Opportunity for advancement

Paid time off

Health benefits

Job summary

A local insurance agency in Rancho Cordova, CA, is looking for a Customer Service Representative. This full-time position focuses on providing exceptional customer service and involves establishing relationships and educating clients about insurance options. Ideal candidates should have strong communication skills, a proactive problem-solving approach, and a commitment to helping others. Opportunities for advancement and growth are available, along with competitive compensation ranging from $55,000 to $75,000 annually.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Experience in customer service is required.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review process.

Skills

Customer service skills

Excellent communication skills

Proactive in problem-solving

Strong computer skills

Bilingual in Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rancho Cordova - CA

Replies within 24 hours

• 401(k)
• 401(k) matching
• Bonus based on performance
• Profit sharing
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jd Snead - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Will need to commute to our Rancho Cordova location for the first 90 days.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving
• Experience in customer service
• Strong computer skills
• Bilingual in Spanish is highly desirable

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Hourly pay plus commission/bonus
• Health benefits

Compensation $55,000.00 - $75,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none