Customer Service Representative - State Farm Agent Team Member

Ryancrosby; Highland Mills (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryancrosby in Highland Mills, NY, is seeking a Customer Service Representative - State Farm Agent Team Member to provide exceptional experiences for our customers. You will assist with inquiries, policy changes, and claims processing while maintaining detailed records.

The ideal candidate is motivated and enjoys collaborating in a supportive team atmosphere. The agency promotes personal and professional growth and provides benefits like 401(k) and paid time off.

Qualifications

• Strong communication skills to effectively assist customers.
• Ability to multitask and handle various inquiries.
• Experience in a customer service environment is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience preferred

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2000 after previously working as a broker, and over the years I’ve built a team culture that feels supportive, motivated, and family oriented.

Our team of seven works hard, celebrates wins together, and takes pride in creating lasting relationships with the customers and community we serve.

We’re very involved in the community and believe in creating an environment where team members can grow personally and professionally while feeling valued and supported.

Our office offers a 401K, opportunities to earn annual trips and bonuses, and a positive team atmosphere where hard work is recognized.

I’m looking for someone who is motivated, self driven, and enjoys being part of a collaborative team that pushes each other to succeed.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ryan Crosby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.