Customer Service Representative - State Farm Agent Team Member

Scotttilford; Traverse City (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

Scott Tilford - State Farm Agent is seeking a Customer Service Representative to generate exceptional client experiences that drive the growth of our insurance agency. You will address customer inquiries and coordinate with other team members to meet community needs.

The ideal candidate will possess strong communication skills, attention to detail, and a desire to help people. This role offers opportunities for internal advancement and a flexible schedule within the Traverse City area.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits:

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Tilford - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.