Customer Service Representative - State Farm Agent Team Member

Allisonditullio; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring Bonus

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Allisonditullio in Charleston, South Carolina is seeking a Customer Service Representative for their State Farm Agent team. The successful candidate will generate exceptional customer experiences, assist with policy changes, and process insurance claims. This role offers a supportive environment with opportunities for internal growth.

The ideal candidate is detail-oriented, has strong communication skills, and a desire to help customers. Join a team that values development and career progression in a thriving agency.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and pay attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the Agency

As a 10-year agent and University of South Carolina graduate, I lead an agency that combines expertise with a strong commitment to our community. Our team of seven enjoys a supportive environment where everyone has access to a retirement plan, health benefits, paid time off, and development programs to help them grow into future agents. We proudly sponsor local schools, sports teams, PTAs, rotary clubs, and more—giving back to those who support us. Our “work hard, play harder” culture means we stay goal-focused and love celebrating our successes together. If you’re looking for a place where you can thrive and make a difference, we’d love to meet you!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Allison Ditullio - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.