Customer Service Representative - State Farm Agent Team Member

Planwithtyler; Birmingham (AL); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Company parties

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A reputable insurance agency in Birmingham, Alabama, is seeking a part-time Customer Service Representative to handle inquiries and assist with policy management. The ideal candidate should possess strong communication skills, attention to detail, and previous customer service experience. Responsibilities include answering customer questions, processing claims, and identifying product needs. This position offers a compensation of $20.00 per hour and opportunities for advancement and professional development.

Qualifications

• Strong communication skills and a genuine, helpful attitude.
• Detail-oriented with the ability to multitask without losing accuracy.
• Prior customer service experience preferred, particularly in insurance.

Responsibilities

• Answer customer questions and provide policy information.
• Assist with policy changes, renewals, and updates.
• Process claims and follow up until the customer is fully taken care of.
• Keep records accurate and up to date after every interaction.
• Identify additional needs and help introduce customers to new product lines.
• Support additional needs during customer conversations.

Skills

Strong communication skills

Helpful attitude

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Part Time in Birmingham - AL

• Opportunity for advancement

Role Description

In this role, you’ll be the person customers rely on when it matters—handling questions, updating policies, and making sure every interaction is clear, accurate, and handled with care. You’ll combine strong customer service with the ability to spot what a client may need next, then coordinate with the team to get it done. If you enjoy solving problems, communicating with empathy, and you’re the kind of person who takes pride in doing things right, we’d like to talk. We also see real growth potential here for candidates who are driven and comfortable with a sales‑minded, customer‑focused approach—especially as we expand into new product lines.

Responsibilities

• Answer customer questions and provide policy information
• Assist with policy changes, renewals, and updates
• Process claims and follow up until the customer is fully taken care of
• Keep records accurate and up to date after every interaction
• Pivot conversations when appropriate—identify additional needs and help introduce customers to new product lines
• Support additional needs by identifying opportunities during customer conversations and bringing them to the right team member

Qualifications

• Strong communication skills and a genuine, helpful attitude
• Detail-oriented, able to multitask without losing accuracy
• Prior customer service experience preferred (insurance experience is a plus)

Compensation $20.00 per hour

Benefits

• Company parties
• Flexible schedule
• Opportunity for advancement
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.