Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Hoover (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Growth potential/Opportunity for advancement

Job summary

A local insurance agent in Hoover, AL is looking for a Customer Service Representative. In this role, you will establish relationships with customers and provide support related to various insurance products, including auto and life insurance. Excellent interpersonal and communication skills are crucial for success. You will also help educate clients about their insurance options and follow up to ensure satisfaction. This opportunity allows for professional growth in a supportive community environment.

Qualifications

• Ability to build and develop customer relationships within the community.
• Experience in customer service tasks including inquiries, claims, and policy changes.
• Must be able to obtain Property and Casualty and Life and Health licenses.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options based on their needs.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Ability to multi-task

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

State Farm Insurance Agent located in Hoover, AL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Eric O. King - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to make presentations to potential customers
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Ability to explain complex financial issues in understandable terms
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Birmingham, AL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none