Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Birmingham (AL); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Company parties

Flexible schedule

Opportunity for advancement

Training & development

Job summary

State Farm Agent in Birmingham, AL is looking for a customer service representative who handles customer inquiries and supports policy updates. This role demands strong communication skills and the ability to multitask accurately. Ideal candidates should have prior customer service experience, preferably in insurance. The position offers a flexible schedule and chances for advancement along with comprehensive training and development for employees.

Qualifications

• Strong communication skills and a genuine, helpful attitude.
• Detail-oriented, able to multitask without losing accuracy.
• Prior customer service experience preferred (insurance experience is a plus).

Responsibilities

• Answer customer questions and provide policy information.
• Assist with policy changes, renewals, and updates.
• Process claims and follow up until the customer is fully taken care of.
• Pivot conversations when appropriate—identify additional needs.
• Support additional needs by identifying opportunities during customer conversations.

Skills

Strong communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Role Description

In this role, you’ll be the person customers rely on when it matters—handling questions, updating policies, and making sure every interaction is clear, accurate, and handled with care. You’ll combine strong customer service with the ability to spot what a client may need next, then coordinate with the team to get it done.

Benefits

• Company parties
• Flexible schedule
• Opportunity for advancement
• Training & development

Responsibilities

• Answer customer questions and provide policy information
• Assist with policy changes, renewals, and updates
• Process claims and follow up until the customer is fully taken care ofKeep records accurate and up to date after every interaction
• Pivot conversations when appropriate—identify additional needs and help introduce customers to new product lines
• Support additional needs by identifying opportunities during customer conversations and bringing them to the right team member

Qualifications

• Strong communication skills and a genuine, helpful attitude
• Detail-oriented, able to multitask without losing accuracy
• Prior customer service experience preferred (insurance experience is a plus)

Compensation: $20.00 per hour

Company Mission

We are located in Chelsea, AL and help customers with their Insurance and Financial Services needs, including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.