Customer Service Representative - State Farm Agent Team Member

Fpatterson; Birmingham (AL); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Profit sharing

Paid time off

Growth potential

Hourly pay plus commission

Job summary

A State Farm agent in Birmingham, AL is seeking a Customer Service Representative to establish customer relationships and provide excellent service. Ideal candidates are self-motivated, detail-oriented, and possess strong communication skills. The role offers commissions, bonuses, and opportunities for advancement.

Qualifications

• Interest in marketing products based on customer needs.
• Proactive in problem solving.
• Ability to learn computer functions.
• Selected candidate must obtain Property and Casualty license.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Develop leads and schedule appointments.
• Develop leads, schedule appointments, and market products and services.
• Maintain a strong work ethic and commitment to success.

Skills

Excellent interpersonal skills

Excellent communication skills

Detail oriented

Self‑motivated

Ability to assess customer needs

Multitasking

Problem solving

Presentations

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Birmingham, AL

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Simple IRA
• Profit sharing
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• Hourly pay plus commission/bonus
• Valuable experience

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• People-oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi‑task
• Ability to make presentations to potential customers
• Provide timely and thorough activity reports to agent
• Ability to conduct interviews in the office
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.