Customer Service Representative - State Farm Agent Team Member

Mysmalltownagent; Alabama; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Salary ($35,000-$50,000)

Paid time off (vacation and personal/sick days)

Potential matched Simple IRA retirement plan

Growth potential/Opportunity for advancement

Valuable experience

Job summary

Mysmalltownagent seeks a Customer Service Representative for their Livingston, AL office. The role involves building customer relationships and providing exceptional service regarding insurance inquiries, eligibility, and claims.

Key qualifications include excellent communication, problem-solving skills, and the ability to obtain necessary insurance licenses. This full-time position offers a salary range of $35,000 to $50,000 with benefits and growth opportunities.

Qualifications

• Excellent communication skills – written, verbal and listening.
• Self-motivated and detail oriented.
• Proactive in problem solving and able to work in a team environment.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Establish customer relationships and follow up with customers as needed.
• Educate customers about insurance options using a needs-based review process.

Skills

Excellent communication skills – written, verbal and listening

Self-motivated

Detail oriented

Proactive in problem solving

Ability to work in a team environment

Ability to multi-task

Ability to effectively relate to a customer

Education

Property/Casualty and Life/Health license (must be able to obtain)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Livingston, AL - 35470

Position Overview

In this position, you will help our agency service the existing book of clientele.

Responsibilities

• Service
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary ($35,000-$50,000)
• Paid time off (vacation and personal/sick days)
• Potential matched Simple IRA retirement plan
• Growth potential/Opportunity for advancement within the agency
• Valuable experience

Requirements

• Excellent communication skills – written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property/Casualty and Life/Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents’ employees are not employees of State Farm.

Our team’s mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Livingston, AL, but service the whole state of Alabama, Mississippi, and Tennessee. We help customers with their insurance and financial services, including auto, home, life, and health insurance.