Customer Service Representative - State Farm Agent Team Member

Theresa Nguyen - State Farm Agent; Bellevue (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Career growth

Paid time off

Training & development

Job summary

Theresa Nguyen - State Farm Agent in Bellevue, WA is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and support the agency's growth.

You will coordinate with team members, process policy changes, and assist with claims, while maintaining accurate records and a friendly, community-minded approach.

The role offers opportunities for advancement and a supportive, people-first culture, with a focus on development and teamwork.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2015 after working as a mortgage banker, driven by the desire to have a more direct impact — both on the people I serve and the team I lead. Today, our agency is supported by a team of eight professionals who value connection, accountability, and meaningful work. I love to travel and make it a point to give back to the communities I visit, which reflects the values of service and awareness we bring into our office every day.

We offer a 401k with a 6% match, paid holidays, paid time off, and regular team events that keep us connected and energized. Our culture is built on making a difference, supporting one another, and growing together. For someone who wants to be part of a team where leadership is hands-on and impact truly matters, this is a place where you can build a rewarding career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Theresa Nguyen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.