Customer Service Representative - State Farm Agent Team Member

Brianthomson; Alexandria (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brianthomson in Alexandria, Louisiana is seeking a Customer Service Representative to enhance customer experiences for their insurance agency. The role involves assisting customers with inquiries, policy changes, and processing claims, all while maintaining accurate interaction records.

The ideal candidate should have strong communication skills and be detail-oriented. Opportunities for internal growth and development are anticipated for driven individuals. Both customer service experience and a focus on community needs are essential.

Qualifications

• Customer service experience preferred.
• Attention to detail and ability to support community members.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail‑oriented

Multitasking

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brian Thomson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.