Customer Relations Representative - State Farm Agent Team Member

Theresa Nguyen - State Farm Agent; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Theresa Nguyen - State Farm Agent in Bellevue, WA is seeking a Customer Relations Representative to deliver exceptional service and support a growing insurance agency. You will handle inquiries, maintain records, and help strengthen customer relationships.

This team embraces hands-on leadership, opportunities for advancement, and a culture that values connection and community. Prior customer service experience and bilingual Mandarin are a plus.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Bilingual Mandarin preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2015 after working as a mortgage banker, driven by the desire to have a more direct impact — both on the people I serve and the team I lead. Today, our agency is supported by a team of eight professionals who value connection, accountability, and meaningful work. I love to travel and make it a point to give back to the communities I visit, which reflects the values of service and awareness we bring into our office every day.

We offer a 401k with a 6% match, paid holidays, paid time off, and regular team events that keep us connected and energized. Our culture is built on making a difference, supporting one another, and growing together. For someone who wants to be part of a team where leadership is hands-on and impact truly matters, this is a place where you can build a rewarding career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Theresa Nguyen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Bilingual Mandarin preferred.