Customer Service Representative (Sales Assistant)

Thrivas Staffing Agency; Florida; On-site; USD 28,000 - 38,000; Full time

Job summary

Thrivas is seeking a full-time Customer Service Representative in Florida. The role involves answering inbound calls and delivering basic customer service during business hours Monday through Friday, 8:30 a.m. – 5:00 p.m.

The ideal candidate has at least 1 year of professional experience and solid computer skills; bilingual English/Spanish is a plus but not required. Responsibilities include addressing claim status questions, processing payments over the phone, updating billing or contact

Qualifications

• At least 1 year of professional experience.
• Intermediate computer skills.
• Type 30 wpm or greater.

Responsibilities

• Answer inbound calls and provide basic customer service.
• Explain status of claims and accept payments over the phone.
• Update billing, contact information, and data in systems.
• Coordinate appointments for the office sales team.
• Perform basic clerical and data entry tasks.

Skills

Inbound calls

Customer service

Data entry

Typing speed 30 wpm

Tools

Computer skills

Job description

A nationwide company is opening a new office in the area. The company is actively seeking a full time Customer Service Representative who is immediately available. Office hours are full time Monday through Friday from 8:30 a.m. until 5:00 p.m.

The ideal applicant will be immediately available. Individuals who have experience providing exceptional customer service in an inbound call center environment or as a Front Desk Receptionist are encouraged to apply. Bilingual is not required to qualify for this role however applicants that are articulate in both English and Spanish are also encouraged to apply.

The Customer Service Representative answers inbound calls while providing basic customer service. Answer questions regarding status of claim, accept payment over the phone, update accounting billing or contact information. The Customer Service Representative will also assist with coordinating the appointments of the office sales team. Perform basic clerical, administrative and data entry functions as assigned.

Requirements

• No less than 1 year of professional experience
• Intermediate computer skills
• Type 30 wpm or greater