Patient Service Representative I - Remote- Local Massachusetts Residents Only

Lensa; Norwood (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Service Representative I, where you will play a crucial role in enhancing patient experiences. This fully remote position, available to local Massachusetts residents, offers the chance to grow within the call center field while making a positive impact on patient care. With a supportive company culture, you will receive comprehensive training and the opportunity to work closely with patients to manage their appointments and care needs. If you have strong communication skills and a passion for healthcare, this role is perfect for you.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• 1+ year experience in a clinical or customer service setting preferred.
• Proficiency with EMR systems and computer applications required.

Responsibilities

• Receive incoming calls and assist patients with appointment management.
• Provide exceptional customer service and problem-solving support.

Skills

Professional communication skills

Interpersonal skills

Customer service skills

Time management skills

Organizational skills

Education

High School diploma or equivalent

Bachelor’s degree (non-clinical)

Tools

Electronic Medical Records (EMR)

Word processing software

Spreadsheet software

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists, and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve. By establishing a solid foundation of shared decision-making, understanding, and trust with each patient, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

Summary

This position is for skilled call center candidates at our site in Norwood, MA. Applicants must reside in Massachusetts, have EPIC/registration system experience (please list on resume), and reliable high-speed home internet. The role is fully remote after approximately 2-6 weeks of training, depending on experience, and candidates should be located near our site for on-site training if needed. This is a great opportunity to grow within the call center field and make a positive difference for our patients within a supportive company.

Under direct supervision, the representative receives incoming calls and inquiries, assisting patients with appointment and care management. They support our interdisciplinary, coordinated care delivery model, providing exceptional customer service and problem-solving to strengthen patient-clinician relationships. Clear verbal and written communication skills are essential to improve patient access and understanding.

Education, Licenses, Certifications

• High School diploma or equivalent (GED, HiSET, TASC) from an accredited institution or governmental body.
• A bachelor’s or other non-clinical degree with an interest in healthcare.

Experience

• At least one year in a clinical or customer service setting preferred.
• Computer proficiency with word processing and spreadsheets required.
• Experience with electronic medical records (EMR) and aptitude to learn EMR systems based on other technology experience required.
• High-volume call center experience preferred.

Skills

• Professional and appropriate communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient-related documentation is a plus.

Atrius Health is committed to non-discrimination and equal employment opportunity, treating all individuals with respect and dignity regardless of race, gender, age, religion, disability, veteran status, marital status, sexual orientation, gender identity, or other diversity factors.

Benefits Include

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job Details

• Practice Support Staff
• Internal Medicine
• Title: Patient Service Representative I - Remote- Local Massachusetts Residents Only
• Location: Norwood, MA
• Requisition ID: 124854

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: IT Services and Consulting