Customer Service Representative - Remote

Lensa; Jefferson City (MO); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will be the voice of support for clients seeking to manage their health. This remote role offers the chance to engage with callers, assess their needs, and provide them with vital information about health programs. You'll be part of a dynamic team, utilizing your communication skills and adaptability to ensure customer satisfaction. If you thrive in a fast-paced environment and are passionate about helping others, this position is perfect for you!

Qualifications

• Prior customer service experience preferred.
• Excellent communication skills and ability to multitask.

Responsibilities

• Handle inbound calls and provide excellent customer service.
• Educate callers about program benefits and resolve issues.

Skills

Customer Service Experience

Communication Skills

Multitasking

Microsoft Word

Microsoft Outlook

Keyboard Proficiency

Internet Navigation Skills

Teamwork

Adaptability

Education

High School Diploma

Tools

Computer Tools

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company dedicated to helping people manage their health through a comprehensive virtual health platform. Our goal is to support individuals and organizations in achieving better health outcomes by providing accessible, high-quality care. Learn more at www.sharecare.com.

Job Summary: The Customer Service Representative (CSR) will handle inbound calls from members and providers, input data, and deliver excellent customer service with professionalism and courtesy. The CSR manages inquiries via phone and email, records communications accurately, and may need to adapt to various situations using a computerized system for tracking and troubleshooting. The role involves assessing needs, explaining programs, and promoting services.

Location: This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions:

1. Identify, evaluate, and prioritize caller needs, questions, and concerns.
2. Develop and implement plans of resolution, responding appropriately and efficiently.
3. Maintain customer satisfaction and collaborate with other teams as needed.
4. Perform problem analysis, determine solutions, and follow standard protocols.
5. Proactively educate callers about program benefits.
6. Meet or exceed call center metrics, attendance, and quality standards.
7. Use computer tools to process and document information accurately.
8. Build rapport with callers and adjust communication styles accordingly.
9. Provide accurate information about Sharecare’s programs and services.
10. Escalate issues internally and follow up on escalated cases.

Qualifications:

• High School Diploma
• Prior customer service experience preferred
• Excellent communication skills
• Ability to multitask effectively
• Proficiency in Microsoft Word & Outlook
• Keyboard proficiency and internet navigation skills
• Ability to work well in a team environment
• Adaptability to a fast-paced, changing environment

Sharecare is an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate based on race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected statuses.