Remote Customer Service Representative

GetInsured; Springfield (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking Remote Customer Service Representatives to join their supportive team. This role involves assisting consumers in navigating health insurance options and providing exceptional service. With a focus on a positive remote work environment, candidates will enjoy paid training and the opportunity to work from home. The ideal candidate is self-motivated, possesses strong communication skills, and is comfortable with technology. This entry-level position offers a competitive hourly wage, performance incentives, and benefits, making it an exciting opportunity for those looking to grow in customer service.

Benefits

Paid training

401K match

PTO

Health Reimbursement Arrangement (HRA)

Qualifications

• Moderate to advanced computer skills required.
• Excellent communication skills and professionalism are essential.

Responsibilities

• Handle inbound and outbound calls for customer service.
• Provide technical support and manage customer accounts.

Skills

Computer skills

Communication skills

Problem-solving

Time management

Education

High School Diploma

Tools

CRM systems

Job description

Join to apply for the Remote Customer Service Representative role at GetInsured

GetInsured is hiring Remote Customer Service Representatives to join our dynamic teams. We are committed to providing a positive and motivating work environment, even remotely, and aim to help consumers find and enroll in health insurance easily. Our company boasts the largest state-based marketplace footprint with innovative tools that serve consumers, brokers, and insurers nationwide.

Position Details:

• Full-time/Seasonal
• Pay: $15.00/hr. plus performance incentives; $16.00/hr. for Spanish bilingual candidates, plus incentives

Minimum Requirements:

• 18 years or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with camera for training
• Full attendance during a 3-week paid training
• Internet speed of at least 35 Mbps via Ethernet (not compatible with mobile or Wi-Fi)

Essential Responsibilities:

• Handle inbound and outbound calls
• Provide excellent customer service
• Manage customer accounts and technical support
• Perform data entry and handle chat inquiries
• Follow procedures and policies
• Problem-solving and adaptability
• Time and task management
• Pass required exams for training and certification

Qualifications:

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and excellent communication skills
• Ability to work from home
• Self-motivated and success-driven

What We Offer:

• Paid training
• Full-time, seasonal role with incentives
• Work from home
• Supportive team environment
• Benefits including 401K match, PTO, and HRA

Preferred Experience:

• Customer support or technical support experience
• Experience with health insurance or the ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills (a plus)

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Technology, Internet