Bi-Lingual (English/Spanish) Customer Service Representative

Moen; North Olmsted (OH); Remote; USD 31,000 - 44,000; Full time

Job summary

An established industry player is seeking a Bi-Lingual Customer Service Representative to enhance customer experiences through exceptional support. In this remote role, you will manage inbound inquiries and provide solutions for product and warranty questions. With a focus on teamwork and a commitment to excellence, you will play a vital role in maintaining the company's reputation. This position offers a competitive salary and comprehensive benefits, starting from day one. Join a diverse team that values authenticity and empowers you to make a difference in customers' lives.

Benefits

Comprehensive Benefits

Equipment Provided

Flexible Work Hours

Qualifications

• 2 years experience in a contact center or fast-paced customer service environment.
• Excellent verbal and written communication skills in English and Spanish.

Responsibilities

• Deliver exceptional customer experiences through positive interactions.
• Manage inbound calls and provide clear solutions for product support.
• Document customer interactions and troubleshooting efforts accurately.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Bilingual (English/Spanish)

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Microsoft Teams

ERP Systems (SAP/Oracle)

Job description

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Company Description
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and brands can have positive impacts for our business, shareholders, people, and the planet.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged to be their authentic selves, and our differences are a key strength.

Job Description
The Associate Product Consultant provides high-quality customer care to create a positive experience for consumers. This role involves managing inbound calls and emails from customers regarding product and warranty questions.

This is a remote role starting on June 16, 2025. Contact Center hours are Monday through Friday from 8am to 7pm Eastern Time, with rotating shifts. Starting pay is $17.92/hour with proficient Spanish skills. Benefits start Day 1, including all equipment. Applicants should be available to start on June 16, 2025, with no planned time off through July 18th.

Contact Center hours are 7am-6pm Central, 6am-5pm Mountain, and 5am-4pm Pacific Time. Candidates must work within their time zone hours.

Responsibilities

1. Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
2. Manage inbound calls, identify issues, and provide clear solutions for product and technical support.
3. Use technology to assist consumers with product identification, troubleshooting, and guiding through repair/installation.
4. Resolve challenging consumer situations, ensuring positive outcomes.
5. Meet or exceed performance targets in call quality, management, and productivity.
6. Document customer interactions and troubleshooting efforts accurately.

Qualifications

Basic Qualifications:

• High School diploma or equivalent.
• 2 years experience in a contact center or fast-paced customer service environment.
• Excellent verbal and written communication skills in English and Spanish.
• Proficient in Microsoft Office, experience with Microsoft Teams is a plus.
• Ability to focus, work with low mobility, and observe details carefully.
• Positive attitude, flexibility, and teamwork skills.
• Must meet internet speed requirements, pass background and drug tests, and have a secure workspace.

Preferred Qualifications:

• Associate’s or Bachelor’s degree preferred.
• Experience with ERP systems like SAP or Oracle is a plus.

Additional Information

The estimated salary range is $31K - $44K USD, with potential bonuses or incentives. Fortune Brands offers comprehensive benefits supporting health, wellness, and inclusion. For more info, visit our website.

FBIN is an equal opportunity employer and provides reasonable accommodations for disabilities.