Customer Service Representative - Remote

Lensa; Richmond (VA); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Vertreter, der in einem dynamischen Umfeld arbeitet. In dieser spannenden Rolle sind Sie dafür verantwortlich, Anfragen von Mitgliedern und Anbietern zu bearbeiten und exzellenten Kundenservice zu bieten. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um Lösungen zu entwickeln und die Zufriedenheit der Kunden zu gewährleisten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Team arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung im Kundenservice bevorzugt.
• Fähigkeit, in einem Teamumfeld gut zu arbeiten.

Responsibilities

• Bearbeitung von eingehenden Anrufen von Mitgliedern und Anbietern.
• Entwicklung und Umsetzung von Lösungsplänen für Anfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Internetnavigation

Education

High School Diploma oder gleichwertig

Tools

Computer-Tools

Job description

Customer Service Representative - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people—no matter where they are in their health journey—unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being and promote positive behavior change. Driven by our philosophy that we are all better together, we are committed to supporting each person through their personal health journey and making high-quality care more accessible and affordable. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with courtesy and professionalism. The CSR manages inquiries and issues via telephone and email, accurately recording communications. Calls are mainly routine but may require deviation from scripts and standard procedures. CSRs use a computerized system for tracking and troubleshooting, assessing needs, explaining programs, and promoting services or products.

Location

This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop and implement resolution plans, responding appropriately and efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems, determine solutions, and communicate resolutions following protocols.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adjust communication styles accordingly.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on resolutions.

Qualifications

• High School Diploma or equivalent.
• Prior experience in customer service preferred.
• Excellent communication skills.
• Ability to multi-task effectively.
• Basic knowledge of Microsoft Word and Outlook.
• Proficiency in keyboarding and internet navigation.
• Ability to work well in a team environment.
• Adaptability to a fast-paced, changing environment.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.