Remote Customer Service Representative

Squaremouth; Town of Petersburgh, Petersburg (NY, VA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service Representative to join their dynamic team. This role offers the opportunity to work from home while providing exceptional customer service in the travel insurance sector. Ideal candidates will thrive in a supportive and innovative environment, where they can grow professionally and contribute to a culture of integrity and service excellence. With flexible hours and comprehensive benefits, this position is perfect for those who are passionate about helping others and eager to learn. Join a team that values your growth and success!

Benefits

Paid Lunch Break

Monthly Internet Stipend

Holiday Pay

Training Programs

Health Insurance

401(k) Accounts

Paid Time Off

Qualifications

• Strong customer service and computer skills are essential.
• Excellent written and oral communication skills are a must.

Responsibilities

• Handle incoming calls, emails, and chats as part of customer experience.
• Assist customers with travel insurance inquiries and claims.

Skills

Customer Service

Communication Skills

Attention to Detail

Google Workspace

Education

High School Diploma

Tools

Macbook

Job description

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About Squaremouth Squaremouth was launched in 2003 by co-founders Chris Harvey and Matt Outten with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand with policies designed to address our customer’s most common and pressing travel concerns. Tin Leg quickly became one of the most popular travel insurance providers on squaremouth.com and continues to offer some of the most comprehensive products in the travel insurance market. Headquartered in St. Petersburg, Florida, with offices in Fort Wayne, Indiana, we’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way as one of the best customer service teams and best places to work. Widely recognized for our company culture, we are proud of most recently being named one of the Best Workplaces in America in 2023 by Inc. Magazine! Continuing to strive toward our goal of being one of the most innovative companies in the field, Squaremouth was acquired in April 2023 by Specialty Program Group (SPG), a leading operator of specialty insurance brokerages and underwriting facilities. Today, Squaremouth.com, and its multi-award winning customer service team, has helped over 3 million travelers save time and money to find the best travel insurance policy for their trip. Why Choose Squaremouth Ideal candidates will have an intrinsic desire for personal growth and professional success. They will be social, passionate about their work, laid-back and fun. They must be able to work with a lively group of overachievers. They will teach themselves, learn from others, and take ownership of their successes and shortfalls. We provide a challenging, exciting, and welcoming work environment that strategically prepares our workers for success and longevity. At Squaremouth, we support ongoing opportunities for professional development and progress for all of our team members. With an emphasis on enhancing the industry expertise of our travel insurance professionals to better serve our valued customers, our collaborative culture fosters an environment where our teams are empowered to work together to make the best decisions for our customers and business. As a company, we are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward a future that combines a stimulating work environment with financial security and professional fulfillment. We are the perfect fit if you: Like to work from home - no in-person or office hours required. Reside in the US. Enjoy no cold calling or sales targets. Are seeking a progressive work environment at a rapidly growing organization. Have a desire to help others. Have an entrepreneurial spirit and are challenged by the opportunity to grow the business. Are focused on learning and development to enhance your industry knowledge and expertise. Are a self-starter willing to invest time and energy to learn travel insurance. Believe in integrity and building success by developing relationships with others. Here’s Where You Come In We are currently hiring remote agents to join our non-traditional inbound call center. Our Customer Service Representatives are in charge of handling the entire travel insurance experience, from helping to navigate our website and understanding coverage before purchase, to providing emergency assistance during the trip and assisting with claims after returning home. As a member of our team, you will handle incoming calls, emails, chats, and other tasks as part of the overall customer experience. You’re Great At Preferably you have a track record of providing exceptional customer service. Excellent written and verbal communication is a must. Our customers interact with us via chat, phones and email. Our job knowledge requirements include mastering the products we offer on our website and understanding travel insurance benefits. We educate our customers that a higher price doesn’t always equate to a higher quality policy. It is essential that you recommend the least expensive policy that matches a customer’s needs, and we never push a sale. This process of “downselling” is the cornerstone of Squaremouth’s core values and the driving force behind all communication with customers. Strong knowledge of Google Workspace applications is preferred. Here’s What We Offer Pay $17 per hour ( Hourly rate for this position is non-negotiable) Paid lunch break. Monthly internet stipend Biweekly pay schedule Holiday Pay Training Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self training. Initial training is two - three weeks during regular business hours - Monday through Friday, 8am to 4pm ET. Scheduled shift hours begin after the successful completion of initial training. Hours Operating hours: 8am to 10pm ET daily. Multiple fixed schedule options available. Full time (40 hours per week) positions available. Must be willing and able to work all shifts including nights, weekends and holidays. Licensing All Squaremouth employees must successfully complete a background check. Licensing may be required for some positions. Skills & Work Requirements Strong customer service and computer skills. Excellent written and oral communication skills. Attention to detail is imperative. A commitment to go above and beyond. The ability to work independently and in a team. Call call center experience required. Remote/Work From Home experience preferred. Background check - Squaremouth will conduct. Background verification must not inhibit ability to obtain insurance licenses. Insurance experience is a plus, but not required. Equipment and Set-up Requirements Candidate must have reliable internet/wifi Internet connection speed-test required. Must have experience working on a Macbook All other equipment is provided by Squaremouth (Macbook, headset, charger, 2nd monitor, etc) Benefits: Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, holiday pay and eligible bonuses for some positions. Start Date: May 2024 Powered by JazzHR

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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