Customer Service Representative, PT/Rehab

Olympic Medical Center; Port Angeles (WA); On-site; USD 29,000 - 41,000; Part time

Job summary

Olympic Medical Center on the beautiful North Olympic Peninsula is hiring a part-time Intake/Referral Specialist to support patient referrals, scheduling, and registration. You will verify insurance coverage and obtain authorizations, while maintaining accurate medical records in the Epic EMR system.

The role emphasizes high attention to detail, strong communication, and the ability to multi-task in a busy clinical environment.

Qualifications

• High school diploma or equivalent preferred.
• Medical Assistant training/certification preferred.
• Minimum of three years’ experience in a medical facility strongly desired.
• Prior experience/training in medical terminology and rehabilitative services strongly desired.

Responsibilities

• Provide excellent customer service.
• Intake of patient referrals.
• Patient scheduling and registration.
• Verification of insurance coverage.
• Obtain insurance authorization for services.
• Handling of medical records at the clinical level.
• Knowledge of medical terminology.
• Attention to detail and ability to multi-task.

Skills

Customer service

Medical terminology

Scheduling

Insurance verification

EMR systems (Epic)

Education

High school diploma or equivalent

Medical Assistant training/certification

Tools

Epic EMR

Job description

ABOUT OLYMPIC MEDICAL CENTER:Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!FTE:60%WORK SHIFTDaysPAY RANGE:$21.33 - $29.45UNION:UFCW 3000-Support ServicesSHIFT DIFFERENTIALS/PREMIUMS:Weekend & Holiday Shifts: NoOn Call Shifts: NoShift Differentials:Evening - $3.00/hourNight - $5.00/hourWeekend - $4.50/hourPremiums:Standby - $3.50/hourLead - $3.25/hourPer Diem - 15% (on base, in lieu of benefits)JOB DESCRIPTION:Responsible for providing the following services including, but not limited to, excellent customer service, optimal utilization of Epic (EMR) for Intake of patient referral, patient scheduling, patient registration, and verification of insurance coverage. This position is also responsible to obtain Insurance authorization for services and handling of the medical record at the clinical level. Knowledge of medical terminology required. Attention to detail and ability to multi-task are critical.EDUCATIONHigh school diploma or equivalent preferred. Medical Assistant training/certification preferred.EXPERIENCEMinimum of three years’ experience in a medical facility strongly desired. Prior experience/training in medical terminology and rehabilitative services strongly desired.LICENSURE/CREDENTIALSNone.BENEFITS INFORMATION:Click here for information about our benefits.Equal Employment Opportunity (EEO) Statement:Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.