Customer Service Representative, PT/Rehab

Olympic Medical; Port Angeles (WA); On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Shift differentials

Premiums

Standby - 3.50/hour

Job summary

Olympic Medical Center in Port Angeles is seeking a Part-time Customer Service Representative for Rehab to support patients through referral intake, scheduling, and insurance verification using Epic EMR. The role emphasizes accuracy, attention to detail and the ability to multitask in a fast-paced rehab setting.

Applicants should have a high school diploma (Medical Assistant training preferred) and at least three years of experience in a medical facility; familiarity with medical terminology is

Qualifications

• High school diploma or equivalent preferred.
• Medical Assistant training/certification preferred.
• Minimum of three years’ experience in a medical facility strongly desired.
• Prior experience/training in medical terminology and rehabilitative services strongly desired.

Responsibilities

• Provide excellent customer service and manage patient referrals in Epic (EMR).
• Schedule patient appointments, registrations and insurance verification.
• Obtain insurance authorization for services and handle medical records at the clinical level.

Skills

Customer service

Epic EMR

Medical terminology

Attention to detail

Multi-tasking

Education

High school diploma

Medical Assistant certification

Tools

Epic EMR

Job description

Customer Service Representative, PT/Rehab### Customer Service Representative, PT/RehabApply: Port Angeles: Part time: Posted Yesterday: JR-12238**ABOUT OLYMPIC MEDICAL CENTER:**Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! **FTE:**60%**WORK SHIFT**Days**PAY RANGE:**$21.33 - $29.45**UNION:**UFCW 3000-Support Services**SHIFT DIFFERENTIALS/PREMIUMS:** **Weekend & Holiday Shifts:** No**On Call Shifts:** No **Shift Differentials:*** Evening - $3.00/hour* Night - $5.00/hour* Weekend - $4.50/hour **Premiums:*** Standby - $3.50/hour* Lead - $3.25/hour* Per Diem - 15% (on base, in lieu of benefits) **JOB DESCRIPTION:**Responsible for providing the following services including, but not limited to, excellent customer service, optimal utilization of Epic (EMR) for Intake of patient referral, patient scheduling, patient registration, and verification of insurance coverage. This position is also responsible to obtain Insurance authorization for services and handling of the medical record at the clinical level. Knowledge of medical terminology required. Attention to detail and ability to multi-task are critical.***EDUCATION***High school diploma or equivalent preferred. Medical Assistant training/certification preferred.***EXPERIENCE***Minimum of three years’ experience in a medical facility strongly desired. Prior experience/training in medical terminology and rehabilitative services strongly desired. ***LICENSURE/CREDENTIALS***None.**BENEFITS INFORMATION:**Click here for information about our benefits.