Customer Service Representative, PT/Rehab

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); Port Angeles (WA); On-site; USD 29,000 - 41,000; Part time

Job summary

Olympic Medical Center in Port Angeles, WA is seeking a Medical Receptionist/Intake Specialist to support patient referrals, scheduling, registration and insurance verification. Proficiency with Epic EMR and medical terminology is required.

A high school diploma and Medical Assistant training/certification are preferred, with at least three years in a medical facility highly desired. The role is 60% FTE on day shifts, with pay range $21.33–$29.45 per hour, and additional shift differentials and

Qualifications

• High school diploma or equivalent preferred.
• Medical Assistant training/certification preferred.
• Minimum of three years’ experience in a medical facility strongly desired.
• Prior experience/training in medical terminology and rehabilitative services strongly desired.

Responsibilities

• Provide excellent customer service and optimize use of Epic EMR for intake of patient referrals, scheduling, registration, and insurance verification.
• Obtain insurance authorization for services and manage medical records at the clinical level.
• Demonstrate knowledge of medical terminology and maintain attention to detail while multitasking.

Skills

Customer service

Intake processing

Scheduling

Registration

Insurance verification

Insurance authorization

Medical terminology

Education

High school diploma

Medical Assistant training/certification

Tools

Epic EMR

Job description

ABOUT OLYMPIC MEDICAL CENTER: Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

EMPLOYMENT DETAILS

FTE: 60% WORK SHIFT Days PAY RANGE: $21.33 - $29.45 UNION: UFCW 3000-Support Services SHIFT DIFFERENTIALS/PREMIUMS: Weekend & Holiday Shifts: No On Call Shifts: No Shift Differentials: Evening - $3.00/hour Night- $5.00/hour Weekend - $4.50/hour Premiums: Standby - $3.50/hour Lead - $3.25/hour Per Diem - 15% (on base, in lieu of benefits)

JOB DESCRIPTION

Responsible for providing the following services including, but not limited to, excellent customer service, optimal utilization of Epic (EMR) for Intake of patient referral, patient scheduling, patient registration, and verification of insurance coverage. This position is also responsible to obtain Insurance authorization for services and handling of the medical record at the clinical level. Knowledge of medical terminology required. Attention to detail and ability to multi-task are critical.

REQUIRED EDUCATION

High school diploma or equivalent preferred. Medical Assistant training/certification preferred.

REQUIRED EXPERIENCE

Minimum of three years’ experience in a medical facility strongly desired. Prior experience/training in medical terminology and rehabilitative services strongly desired.

LICENSURE/CREDENTIALS

None.

EEO STATEMENT

Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

Olympic Medical Center, the largest employer in Clallam County, has a wide variety of employment opportunities. We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs.

Contact us: [e-mail]

I find the staff and employees very caring and open, and I'm thrilled that there was an opening in my specialty to be able to come here. - Dr. Zina Hajduczok

There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States.

Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Equal Polygraph Protection Act (EPPA) Non-discrimination Patient Rights HIPAA