Customer Service Representative, Physician Practice

UNC Health; Hendersonville (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

None

Job summary

UNC Health in Hendersonville, NC is seeking a Customer Service Representative to perform clinic clerical tasks such as patient registration, financial communications, and fee collection. The role includes scheduling appointments, handling routine inquiries, and managing records within the EMR system.

The position requires a high school diploma and may prefer prior medical clerical experience. Work is onsite with standard 40-hour weeks at Pardee UNC Health Care’s Cardiology Hendersonville site.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience preferred.

Responsibilities

• Input demographic and financial information into EMR and verify required documents such as Consent for Treatment and Financial Responsibility.
• Answer and relay calls; provide routine instructions for patient visits.
• Provide general clerical support including scheduling, calendar management, and coordinating with clinical services.
• Collect and count cash receipts and balance cash drawer daily.
• Maintain clean and orderly clinic area and perform housekeeping duties as needed.

Skills

Clerical skills

EMR data entry

Communication

Education

High school diploma or equivalent

Tools

EMR system

Cash handling

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.


• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.


• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.


• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.


• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

PARDEE

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Cardiology Hendersonville

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.