Customer Service Representative, Physician Practice

Chatham Hospital Inc; Carolina Village (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Pardee UNC Health Care is seeking a Customer Service Representative to perform clinic clerical tasks, register patients, communicate financial obligations, and collect fees. The role includes scheduling appointments, handling inquiries, and routing mail and records in a fast-paced healthcare setting.

Responsibilities also cover cash handling, daily deposits, and maintaining a clean and organized clinic environment onsite. High school diploma is required; medical clerical experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in medical clerical work is preferred.

Responsibilities

• Input patient demographics and financial information into EMR and other systems.
• Answer calls and relay information to patients as needed.
• Schedule appointments and coordinate calendars with clinical teams.
• Manage cash receipts and daily deposits with accuracy.
• Maintain clinic cleanliness and organization as part of routine duties.

Skills

Data entry

Scheduling

Cash handling

Clerical tasks

Education

High school diploma or equivalent

Tools

EMR system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Other information

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Thompson St

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: ERIDGEXING

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.