Customer Service Representative - Part-Time

LifeMD, Inc.; United States; Remote; USD 26,000 - 36,000; Part time

Benefits offered by this job

Pay: $22.50/hour

Retirement Plan (401k, Roth 401k)

Job summary

LifeMD, Inc. is seeking a Part-time Customer Service Representative to be the face of our Virtual Patient Care platform. You will greet patients, answer inquiries, and coordinate with clinicians to ensure a smooth experience.

Responsibilities include handling calls, maintaining records, scheduling with the medical team, and guiding junior representatives. Remote work is required with weekend shifts (Sat/Sun 8a-8p EST).

Qualifications

• 2+ years of related work experience.
• Must have 2+ years of remote work experience.
• Willing to work 12-hour weekend shifts (8a-8p EST).

Responsibilities

• Greet patients and serve as the face of the Virtual Care platform.
• Answer calls from patients in a courteous, professional manner.
• Provide solutions to patient inquiries.
• Maintain patient accounts and information.
• Work with medical team to handle patient scheduling.
• Provide leadership and guidance to other Customer Service Representatives.

Skills

Customer service

Remote work experience

Communication skills

Tools

Google Suite

Job description

About Us:

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it’s a tech company revolutionizing healthcare.

About the Role:

We are looking for a Part-time Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD clinicians. Professionalism and expert customer service skills are a must.

Responsibilities:

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answering calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquiries they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Basic Qualifications:

• 2+ years of related work experience, which can include call center, patient coordination or claims experience
• Must have 2+ years of remote work experience
• Ability to work confidential and sensitive information
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST

Preferred Qualifications:

• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field

• Pay: $22.50/hour
• Retirement Plan (401k, Roth 401k)