Medical Virtual Assistant (Urgent Care Support)

Gentask Virtual Assistance Services; South Carolina; Remote; USD 406,224 - 486,576; Full time

Benefits offered by this job

Work remotely with a stable work schedule

Support a dedicated healthcare team

Opportunity for long-term engagement and growth

Job summary

A leading healthcare firm is seeking a Medical Virtual Assistant to provide urgent care support through remote means. This role involves managing patient inquiries, scheduling appointments, and assisting with insurance verification, all while maintaining compliance with medical protocols. The ideal candidate will have a strong background in medical customer service, excellent communication skills, and proficiency with clinical software. Join us to make a meaningful impact on patient care while working from the comfort of your home.

Qualifications

• Experience in medical customer service is essential.
• Familiarity with EHR/EMR systems is a plus.
• Strong communication skills in English; Spanish is a bonus.

Responsibilities

• Answer patient calls and manage inquiries empathetically.
• Schedule and coordinate patient appointments.
• Assist with prescription and insurance verification.

Skills

Medical Customer Service

Communication

Problem-Solving

Attention to Detail

Education

Experience as a Medical Virtual Assistant or Medical Receptionist

Tools

EHR/EMR systems

Job description

Medical Virtual Assistant (Urgent Care Support)

About the job Medical Virtual Assistant (Urgent Care Support)

Job Title: Medical Virtual Assistant (Urgent Care Support)

• Job Type: Full-Time (7 hours per day)
• Location: Remote
• Salary: 40,000 per month

About the Role

We are looking for a Medical Virtual Assistant to support an Urgent Care facility by managing patient phone inquiries and administrative tasks. The ideal candidate will have experience in medical customer service and be comfortable assisting patients with appointment scheduling, prescription issues, insurance verification, and missing paperwork.

Key Responsibilities

• Answer and triage patient calls professionally and empathetically.
• Schedule, reschedule, and cancel appointments based on patient needs.
• Assist with prescription-related concerns, including refill requests and pharmacy coordination.
• Verify insurance coverage and in-network status for patients.
• Help patients complete missing forms and paperwork.
• Document patient interactions accurately and escalate complex issues as needed.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications

• Experience as a Medical Virtual Assistant, Medical Receptionist, or in Healthcare Customer Service.
• Familiarity with EHR/EMR systems (experience with Athenahealth, eClinicalWorks, or similar is a plus).
• Knowledge of medical terminology, insurance processes, and scheduling protocols.
• Strong communication skills in English (bilingual in Spanish is a plus).
• Proficiency with computer applications and ability to learn new systems quickly.
• Excellent problem-solving skills and attention to detail.

Why Join Us?

• Work remotely with a stable 7-hour workday.
• Support a healthcare team dedicated to patient care.
• Opportunity for long-term engagement and professional growth.

If you have experience in medical customer support and want to make a difference in patient care, wed love to hear from you!