Administrative Assistant, Clinical Operations

LifeMD; United States; Hybrid; USD 32,788 - 46,698; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Job summary

LifeMD is seeking a Clinical Operations Administrative Assistant to support the Clinical Operations leadership team. You will manage provider onboarding from hire to handoff, coordinate training, track access, and ensure smooth offboarding with cross-functional teams.

You will maintain platform access across LifeMD systems, draft internal communications, and organize meetings, trainings, and reporting for leadership.

Qualifications

• Strong organizational skills and reliable follow‑through.
• Comfort managing multiple trackers, deadlines, and competing priorities.
• Clear, professional written communication.
• Ability to coordinate across teams in a fast‑paced healthcare operations environment.
• Experience with provider onboarding, EMR/credentialing platforms, or healthcare administration is a plus.

Responsibilities

• Own the provider onboarding process from hire to handoff – maintain the onboarding tracker, send welcome communications, collect required forms, submit access requests, coordinate training and calendar invites, track completion, and flag gaps before handing off to the Clinical Manager for final sign‑off.
• Coordinate provider offboarding once a departure is confirmed – notify and align cross‑functional teams, manage termination communications (including collaboration agreement cancellations), oversee access deactivation with IT, and document completion of all steps.
• Manage platform access across systems (e.g., LifeMD Provider Portal, Elation, Slack, pharmacy and lab portals) – submit and follow up on requests, support basic provider access questions, elevate technical issues to IT, and enter credentialing‑approved licenses into the appropriate systems.
• Draft and send provider‑facing and internal communications on behalf of leadership – announcements, training and meeting reminders, workflow and policy updates – and maintain communication templates.
• Coordinate logistics for provider meetings and training sessions – prepare calendar invites and agendas, work with vendors on demos, track attendance, distribute recordings, and follow up on action items.
• Maintain operational trackers, SOPs, checklists, and documentation; prepare summaries and reporting for leadership; and ensure visibility into provider readiness, access status, and training completion.
• Serve as a first point of contact for routing provider questions and operational needs to the appropriate teams (Scheduling, Credentialing, Pharmacy, IT, RCM), and support special project logistics as assigned.

Job description

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the Role

The Clinical Operations Administrative Assistant provides operational and administrative support to the Clinical Operations leadership team. This role serves as the coordination hub for provider onboarding logistics, offboarding workflows, provider communications, meeting and training logistics, platform access tracking, and cross-functional routing. The position requires exceptional attention to detail, strong follow‑through, and the ability to manage multiple concurrent workflows while maintaining clear communication with internal teams and providers. This role does not make clinical, scheduling, credentialing, or HR policy decisions. It executes and coordinates operational processes as defined by leadership and established SOPs.

Responsibilities

• Own the provider onboarding process from hire to handoff – maintain the onboarding tracker, send welcome communications, collect required forms, submit access requests, coordinate training and calendar invites, track completion, and flag gaps before handing off to the Clinical Manager for final sign‑off.
• Coordinate provider offboarding once a departure is confirmed – notify and align cross‑functional teams, manage termination communications (including collaboration agreement cancellations), oversee access deactivation with IT, and document completion of all steps.
• Manage platform access across systems (e.g., LifeMD Provider Portal, Elation, Slack, pharmacy and lab portals) – submit and follow up on requests, support basic provider access questions, elevate technical issues to IT, and enter credentialing‑approved licenses into the appropriate systems.
• Draft and send provider‑facing and internal communications on behalf of leadership – announcements, training and meeting reminders, workflow and policy updates – and maintain communication templates.
• Coordinate logistics for provider meetings and training sessions – prepare calendar invites and agendas, work with vendors on demos, track attendance, distribute recordings, and follow up on action items.
• Maintain operational trackers, SOPs, checklists, and documentation; prepare summaries and reporting for leadership; and ensure visibility into provider readiness, access status, and training completion.
• Serve as a first point of contact for routing provider questions and operational needs to the appropriate teams (Scheduling, Credentialing, Pharmacy, IT, RCM), and support special project logistics as assigned.

Qualifications

• Strong organizational skills and reliable follow‑through
• Comfort managing multiple trackers, deadlines, and competing priorities
• Clear, professional written communication
• Ability to coordinate across teams in a fast‑paced healthcare operations environment
• Experience with provider onboarding, EMR/credentialing platforms, or healthcare administration is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability

Compensation

$28.85/hr