Medical Virtual Assistant (Urgent Care Support)

GENTASK Virtual Assistance Services; United States; Remote; USD 379,000 - 513,000; Full time

Benefits offered by this job

Remote work

7-hour workday

Long-term engagement

Growth opportunities

Job summary

Gentask Virtual Assistance Services is seeking a Medical Virtual Assistant to support an Urgent Care facility by handling patient phone inquiries, appointment scheduling, and insurance verification. Remote, full-time 7 hours daily.

The role requires experience in medical customer service, familiarity with EHR/EMR systems, and strong English communication; Spanish bilingual is a plus. Candidates will protect HIPAA and join a healthcare team for long-term growth.

Qualifications

• Experience as a Medical Virtual Assistant or in healthcare customer service.
• Familiarity with EHR/EMR systems (Athenahealth, eClinicalWorks or similar is a plus).
• Knowledge of medical terminology, insurance processes, and scheduling protocols.
• Strong English communication; Spanish bilingual is a plus.

Responsibilities

• Answer and triage patient calls professionally and empathetically.
• Schedule, reschedule, and cancel appointments based on patient needs.
• Assist with prescription-related concerns, including refill requests and pharmacy coordination.
• Verify insurance coverage and in-network status for patients.
• Help patients complete missing forms and paperwork.
• Document patient interactions accurately and escalate complex issues as needed.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Skills

Medical customer service

English communication

Attention to detail

Tools

Athenahealth

eClinicalWorks

Job description

Location: United States

Job Title: Medical Virtual Assistant (Urgent Care Support)

• Job Type: Full-Time (7 hours per day)
• Location: Remote
• Salary: 40,000 per month

About the Role

We are looking for a Medical Virtual Assistant to support an Urgent Care facility by managing patient phone inquiries and administrative tasks. The ideal candidate will have experience in medical customer service and be comfortable assisting patients with appointment scheduling, prescription issues, insurance verification, and missing paperwork.

Key Responsibilities

• Answer and triage patient calls professionally and empathetically.
• Schedule, reschedule, and cancel appointments based on patient needs.
• Assist with prescription-related concerns, including refill requests and pharmacy coordination.
• Verify insurance coverage and in-network status for patients.
• Help patients complete missing forms and paperwork.
• Document patient interactions accurately and escalation complex issues as needed.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications

• Experience as a Medical Virtual Assistant, Medical Receptionist, or in Healthcare Customer Service.
• Familiarity with EHR/EMR systems (experience with Athenahealth, eClinicalWorks, or similar is a plus).
• Knowledge of medical terminology, insurance processes, and scheduling protocols.
• Strong communication skills in English (bilingual in Spanish is a plus).
• Proficiency with computer applications and ability to learn new systems quickly.
• Excellent problem-solving skills and attention to detail.

Why Join Us?

• Work remotely with a stable 7-hour workday.
• Support a healthcare team dedicated to patient care.
• Opportunity for long-term engagement and professional growth.

If you have experience in medical customer support and want to make a difference in patient care, wed love to hear from you!