Customer Care Representative

RecruiterForge; United States; Teletrabalho; USD 37 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Vision plan

Disability insurance

PTO and paid holidays

401(k)

Resumo da oferta

RecruiterForge is hiring a Customer Care Representative to support patients, providers, and healthcare partners from a remote US location. You will handle high-volume calls and live chats, coordinate prescription orders, and record detailed notes.

The role emphasizes empathy, accuracy, and meeting service goals. Expect training, performance reviews, and a rewards program, plus comprehensive medical, dental, vision plans, disability coverage, PTO, and a 401(k) plan.

Qualificações

• 1–2 years of customer service experience; healthcare or call-center preferred.
• Strong written and verbal communication with empathy in high-volume chats and calls.
• Ability to document detailed patient and customer information accurately while multitasking.
• Proficiency with CRM systems and Microsoft Word, Excel, Outlook.

Responsabilidades

• Support patients, providers, and healthcare partners via high-volume phone and live-chat.
• Coordinate prescription orders from initiation to completion and document notes in real time.
• Resolve issues in collaboration with pharmacists and pharmacy technicians.
• Meet daily targets for calls, chats, and order transactions while maintaining satisfaction and quality.
• Document 100–120 patient/provider demographic records per day.

Conhecimentos

Communication

Empathy

Documentation

CRM systems

MS Word/Excel/Outlook

Ferramentas

CRM systems

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

The Customer Care Representative supports patients, providers, and healthcare partners through high-volume phone and live-chat communication. The role coordinates prescription orders, answers questions, and resolves concerns with empathy while maintaining accurate patient records and meeting call-quality, average-handle-time, first-call-resolution, productivity, and service goals.

Patient and Provider Support

• Build positive relationships while handling inquiries, order confirmations, cancellations, and other service requests.
• Manage inbound and outbound calls and live chats to confirm orders, arrange deliveries, and answer patient and provider questions.
• Follow prescription orders from initiation through completion, record detailed notes in real time, complete timely follow-ups, and route escalated calls through established workflows.
• Resolve issues in collaboration with pharmacists and pharmacy technicians.
• Meet daily targets for calls, chats, and order transactions while maintaining patient satisfaction and service quality.
• Place 50-60 outbound calls, answer 50-60 inbound calls, and document 100-120 patient and provider demographic records per day.

Experience and Capabilities

• At least one to two years of customer service experience; call-center or healthcare experience is preferred.
• Strong written and verbal communication, including professional, empathetic handling of high-volume conversations.
• Ability to document detailed customer and patient information accurately while managing several tasks in a fast-paced setting.
• Proficiency with CRM systems, telephone systems, and Microsoft Word, Excel, and Outlook.

This full-time position is remote within the United States. Pay is $18-$22 per hour.

Training, clear expectations, appropriate tools, regular team meetings, and individual meetings at least quarterly support performance and development. Contributions are recognized through a rewards and recognition program.

• Two medical plan options with employer premium contributions of up to 85%, plus dental and vision coverage.
• Accident and hospital indemnity coverage and company-paid short- and long-term disability options, available after 30 days of employment.
• Paid time off and six scheduled paid holidays.
• A 401(k) with a Safe Harbor match of up to 4%.
• Prescribed compounded medications at no cost after 30 days of employment.