Customer Service Representative - Part-Time

LifeMD, Inc.; Northern (KY); Hybrid; USD 26,000 - 36,000; Part time

Benefits offered by this job

Hourly pay $22.50

401k retirement plan

Job summary

LifeMD, Inc. is seeking a Part-time Customer Service Representative to be the face of our Virtual Patient Care platform. You will answer patient questions, liaise between patients and LifeMD clinicians, and ensure a memorable patient experience with professional service.

Responsibilities include greeting patients, handling calls, solving inquiries, maintaining accounts, and coordinating scheduling with the medical team. 2+ years in relevant roles and remote work are required.

Qualifications

• 2+ years in related work experience (call center, patient coordination, or claims).
• 2+ years of remote work experience.
• Ability to work confidential and sensitive information.
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST.

Responsibilities

• Greet patients and serve as the face of the Virtual Care platform.
• Answer calls from patients in a courteous and professional manner.
• Provide patients with solutions to inquiries they may have.
• Maintain patient accounts and information.
• Work with medical team to handle patient scheduling.
• Provide leadership and guidance to other Customer Service Representatives.

Skills

Remote work experience

Customer service

Confidential information handling

Scheduling coordination

Tools

Google Suite

Job description

About Us:

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company - it's a tech company revolutionizing healthcare.

About the Role:

We are looking for a Part-time Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD clinicians. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then become a part of our team!

Responsibilities:

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answering calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquiries they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Basic Qualifications:

• 2+ years of related work experience, which can include call center, patient coordination or claims experience
• Must have 2+ years of remote work experience
• Ability to work confidential and sensitive information
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST

Preferred Qualifications:

• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field

• Pay: $22.50/hour
• Retirement Plan (401k, Roth 401k)