Patient Care Representative

virtual-front-office; Town of Texas (WI); Remote; USD 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401K

Job summary

Third Way Health is seeking a full-time, remote Patient Concierge Representative to join our team. This 100% remote role supports patients nationwide in scheduling appointments, answering questions, and addressing non-clinical concerns. Compensation is $16/hour, non-exempt.

You will work 40 hours weekly on a schedule within U.S. business hours. Ideal candidates are bilingual in English and Spanish, with strong communication, active listening, and empathy to guide patients through the portal and

Qualifications

• University degree.
• Strong communication, both written and verbal (fluent in English and Spanish).
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Excellent troubleshooting skills.
• Computer literacy (experience with Salesforce Health Cloud is a plus).
• Phone skills, including familiarity with complex or multi-line phone systems.
• Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls.

Responsibilities

• Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients' queries and concerns
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan
• Guide patients through navigating the practice website and/or troubleshooting the member/patient app
• Help patients find the right care and specialists within the practice network
• Review patient accounts, providing updates and information about billing and other account items
• Collaborate with other concierge services professionals to improve patient experience

Skills

Bilingual EN/ES

Communication

Active listening

Empathy

Time management

Organizational skills

Adaptability

Customer service

Troubleshooting

Salesforce Health Cloud

Phone handling

Remote work setup

Education

University degree

Tools

Salesforce Health Cloud

Job description

Who we are:

Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We're looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours (Monday–Friday or Monday–Thursday). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Compensation: $16/hour, non-exempt

Responsibilities:

• Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients' queries and concerns
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
• Guide patients through navigating the practice website and/or troubleshooting the member/patient app
• Help patients find the right care and specialists within the practice network
• Review patient accounts, providing updates and information about billing and other account items
• Collaborate with other concierge services professionals to improve patient experience

Required skills and qualifications:

• University degree
• Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Excellent troubleshooting skills
• Computer literacy (experience with Salesforce Health Cloud is a plus)
• Phone skills, including familiarity with complex or multi-line phone systems
• Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls

Benefits:

• Medical and Dental Insurance
• 401K