Customer Service Representative (Part-Time)

TWO MEN AND A TRUCK®; Columbia Falls (MT); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Health insurance available

Career advancement opportunities

Monthly sales bonus

Job summary

TWO MEN AND A TRUCK® is hiring enthusiastic, customer-focused individuals in Columbia Falls, Montana for a part-time role (20-25 hours per week).

You will use strategic selling skills to build relationships, provide outstanding service on calls and inquiries, and recommend moving services. Base pay is $21-$24/hour with a monthly bonus potential and health insurance options.

Qualifications

• Minimum 1 year of sales and/or customer service experience.
• Excellent customer service and communication skills.
• Ability to multi-task and enter data in move software while on the phone.

Responsibilities

• Provide outstanding customer service on calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

Skills

Sales experience

Customer service

Communication skills

Education

High school diploma or GED

Associate degree preferred

Tools

Move software

Job description

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

This is a Part-Time position offering 20-25 hours per week.

What We Offer

• Base pay of $21-$24/HR
• Opportunities to earn a monthly sales bonus
• Health insurance available
• Career advancement opportunities

What You'll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We're Looking For

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Columbia Falls, Montana. The employer at this location is Mountain Moving & Storage, LLC.