Customer Service Representative

TWO MEN AND A TRUCK®; West Point (MS); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career advancement opportunities

Job summary

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals in West Point, MS. This role leverages strategic selling skills and in-depth knowledge of services to build strong relationships with customers.

The position offers base pay of $14/hour, a Monday–Friday schedule from 8:00am to 5:00pm, and opportunities for career advancement in a fast-paced work environment. Previous sales or customer service experience is valued.

Qualifications

• Strong customer service and communication skills.
• Ability to discuss moving services and products with customers.
• Data entry into move software while speaking with customers.

Responsibilities

• Provide outstanding customer service on calls and online inquiries.
• Recommend moving services based on cost, availability, and customer needs.
• Input information into move software to generate estimates and schedule moves.
• Obtain customer feedback and handle concerns professionally.
• Prepare move-related paperwork.
• All other duties as assigned.

Skills

Customer service

Sales

Multitasking

Effective communication

Education

High school diploma or GED

Associate degree (preferred)

Job description

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $14/hour
• Career advancement opportunities
• Shift Information: Monday - Friday, 8:00am - 5:00pm

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We’re Looking For

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in West Point, MS.